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- Temporarily disable non-Microsoft services/startup apps (Clean Boot) to eliminate third-party interference.
- If the update still fails,download the .msu packagefor KB5068781 from the Microsoft Update Catalog and install manually (run wusa.exe .msu /quiet /norestart). Ensure you match architecture and version.
- If you installed the update but still face issues: verify the build number via winver to ensure it reached 19045.6575 (22H2) or 19044.6575 (21H2).
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Bug was the first to emerge since IT had to start paying for Windows 10 Extended Security Updates.
Credit: Shutterstock
It didn’t take long for some IT leaders who last month started paying to get Windows 10 security updates to face their first support problem.
Microsoft said the update issued last week on November Patch Tuesday — KB5068781 for Windows 10 22H2 builds 19044.6575 and 19045.6575 — might fail to install on some commercial Windows 10 devices enrolled to receive Extended Security Updates (ESU).
When attempts are made to install this patch, screens may show “error 0x800f0922 (CBS_E_INSTALLERS_FAILED).
“This issue is isolated to devices activated viaWindows subscription activationthrough the Microsoft 365 admin center,” Microsoft said in a status statement on its support site.
The patch is in part a cumulative update, and includes security fixes and improvements from the October Patch Tuesday releases.
However, on Monday (Nov. 17) Microsoft said the issue has been fixed by the updateKB5072653: Extended Security Updates (ESU) Licensing Preparation Package for Windows 10. “Once you install the preparation package (KB5072653), you will be able to deploy this November 11, 2025 security update (KB5068781),” the company said .
Jack Bicer, director of vulnerability research at patch automation provider Action1, said IT leaders who encountered this error before Microsoft issued the November 17 fix should check that they have the latest servicing stack update (SSU) installed. If not, install that and try to install the patch again. Running Windows Update Troubleshooter may also help detect and reset components if needed.
To repair system files, he said, admins should:
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Howard Solomon is a Toronto-based freelance reporter who writes on IT and cybersecurity issues.
Howard is a former editor of IT World Canada and Computing Canada. An IT journalist over 30 years, he has also written for ITBusiness.ca and Computer Dealer News. Before that he was a staff reporter at the Calgary Herald and the Brampton (Ontario) Daily Times.
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